Houston Apparel Co. Return Policy

Thank you for shopping with Houston Apparel Co. We value your satisfaction and strive to ensure you are happy with your purchase. Please review our return policy below:

Customized Items:

• No Returns or Exchanges: All sales of customized items are final. Since these items are made to your specifications, we cannot accept returns or exchanges.

Blank Items:

• Return Window: You may return blank items within 30 days of the delivery date.
• Condition: Items must be unused, unwashed, and in their original packaging.
• Restocking Fee: A 25% restocking fee will be applied to all returns of blank items.
• Return Process: To initiate a return, please contact our customer service team at info@houstonapparelco.com with your order number and reason for return. We will provide you with a return authorization number and instructions for shipping the item back to us.
• Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost or damaged packages.

Refunds:

• Processing Time: Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to the original method of payment.
• Restocking Fee Deduction: The 25% restocking fee will be deducted from your refund amount for returned blank items.

Damaged or Defective Items:

• Notification: If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery.
• Resolution: We will work with you to resolve the issue promptly, either by replacing the item or issuing a refund.

Exclusions:

• Non-Returnable Items: In addition to customized items, certain items may be nonreturnable due to hygiene reasons (e.g., face masks, hats).

Contact Us: For any questions or concerns regarding your return, please contact our customer service team at info@houstonapparelco.com Our team is here to assist you and ensure a smooth return process.

We reserve the right to cancel any orders at any time for any reason.

Thank you for choosing Houston Apparel Co. We appreciate your business and look forward to serving you again!

Houston Apparel Co. Fulfillment Policy

Order Processing

• Order Confirmation: Upon placing an order, you will receive email confirmation with your order details. Please review this information carefully and contact us immediately if there are any discrepancies.
• Customization: For orders requiring custom logos or designs, please ensure that all customization details are accurate and final before submission. No changes can be made once the order is in processing.

Production Time

• Standard Items: Orders for non-customized items will be processed and shipped within 3-5 business days.
• Customized Items: Orders requiring customization will have a production time of 12-21 business days. This may vary depending on the complexity of the design and current order volume.

Shipping

• Domestic Shipping: We offer various shipping options at checkout. Estimated delivery times will be provided based on the selected shipping method.
• International Shipping: Shipping times and costs will vary based on the destination country. Customers are responsible for any customs duties or taxes.

Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order through the provided link or on our website. We reserve the right to cancel any orders at any time for any reason.

Returns and Exchanges

• Non-Customized Items: We accept returns and exchanges for non-customized items within 30 days of delivery. Items must be in their original condition and packaging. Please contact our customer service team to initiate a return.
• Customized Items: Due to the personalized nature of customized items, we do not accept returns or exchanges on these products. Please ensure that all customization details are accurate before placing your order.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide a description and photos of the issue, and we will work with you to resolve the problem promptly.

Contact Us

• For any questions or concerns regarding your order, please contact our customer service team at info@houstoncustomapparelco.com. We are available Monday through Friday, 8 AM to 4 PM CST.

Policy Updates

• Houston Apparel Co. reserves the right to update this fulfillment policy at any time. Any changes will be posted on our website and will apply to orders placed after the date of the update.

Thank you for shopping with Houston Apparel Co. We appreciate your business and strive to provide you with the best service possible.

Houston Apparel Co. Privacy Policy

Welcome to Houston Apparel Co. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our e-commerce website and purchase our products. We are committed to safeguarding your privacy and ensuring your personal information is handled securely and responsibly.

Information We Collect

Personal Information: When you place an order or register on our site, we collect personal information such as your name, email address, shipping address, billing information, and any other information you provide voluntarily.

Log Data: We collect information that your browser sends whenever you visit our site. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies: Our website uses cookies to collect information and improve your experience. Cookies are small files stored on your computer's hard drive that track and store information about your interactions with our website.

How We Use Your Information

Order Processing: We use your personal information to process and fulfill your orders, including sending order confirmations, shipping notifications, and providing customer support.

Communication: We may use your email address to send you updates about your order, promotional materials, newsletters, or other information that may interest you. You can opt out of receiving these communications at any time.

Improving Our Services: We use the information collected to improve our website, products, and services. This includes analyzing user behavior and feedback to enhance the overall customer experience.

Security: We use your information to monitor and prevent fraudulent activity, to identify and fix errors, and to enhance the security of our website.

Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except for trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

No Returns on Customized Items

Due to the nature of customized products, we do not accept returns on items that have been personalized with your logo or other customizations. Please review your order carefully before submitting it.

Changes to Our Privacy Policy

Houston Apparel Co. reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Houston Apparel Co. Info@houstonapparelco.com

Thank you for choosing Houston Apparel Co. We appreciate your business and are committed to protecting your privacy.